A software that manages inbound calls can be qualified as remote control tool! By Paola Gobbi and Marco Tesoro In the 29.3.2018 Newsletter the Italian Privacy Authority stated criteria to qualify a software as “working tool” and if this qualification is not possible, what employers has to do in order to comply general data protection rules and what to do in order to comply remote control law. Furthermore, in the case in question, the employer should has signed a deal with trade Union representatives organizations (or apply for an authorization from ITL) because the software was able to control indirectly the employees activity. Moreover, employer should has given to employees a complete information document about their data processing by the software and about conditions of software use. Otherwise, in lack of Union representatives organizations deal (or in lack of ITL authorization) and without any complete information document about data collected, the Privacy Authority stated that there is an unlawful data processing.